An agency receives enquiries from portals, its website and social media at all hours. Agents are out on viewings, so many leads wait hours or days for a reply — by which time they have contacted a competitor. Lead details are inconsistent and the CRM is often incomplete.
Goals
- Respond to every enquiry within minutes, any time of day
- Qualify budget, timeline and requirements consistently
- Book viewings automatically and keep the CRM complete
- 01
Consolidate
Route enquiries from portals, website forms, email and social channels into one pipeline.
- 02
Qualify
Design a natural conversation that captures budget, location, timeline and financing status, and answers listing questions from live property data.
- 03
Act
Let the agent match leads to listings, offer viewing slots from agents’ calendars and log everything in the CRM.
- 04
Escalate
Flag high-value or complex leads to a human agent instantly with a concise summary.
- Multi-channel lead capture with instant first response
- Conversational qualification grounded in current listings
- Calendar booking for viewings with reminders
- Automatic CRM records with lead score and summary
- Priority alerts for hot leads to the right agent
No lead left waiting
Every enquiry gets a useful response within minutes, 24/7.
Better-prepared agents
Agents arrive at viewings knowing the buyer’s needs and budget.
Clean pipeline data
The CRM stays complete without manual data entry.